# Synology C2 Storage and Slow Hyper backup Transfers **URL:** \ **Category:** Synology\ **Tags:** help, hyper-backup\ **Created:** [March 2, 2023, 12:34am UTC](https://forums.spacerex.co/t/synology-c2-storage-and-slow-hyper-backup-transfers/30 "2023-03-02T00:34:18Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![SynologyRichie](https://forums.spacerex.co/user_avatar/forums.spacerex.co/synologyrichie/32/11_2.png) [@SynologyRichie](https://forums.spacerex.co/u/SynologyRichie)\ **Post date:** [March 2, 2023, 12:34am UTC](https://forums.spacerex.co/t/synology-c2-storage-and-slow-hyper-backup-transfers/30/1 "2023-03-02T00:34:18Z")
So the 24/7 Synology chat has been nothing more than “I can create a ticket” and then its DAYS of back and forth with little to no resolution. No one has been able to identify why my fiber connection (900 Up and Down) can never register on my Synology C2 backup as the C2 transfer speeds live in the Kilobytes. I want to stay in the Synology Eco-System but no one has been able to solve this. Should I really look to back blaze for my off-site cloud backup? ![Screenshot 2023-03-01 at 4.21.21 PM](https://forums.spacerex.co/uploads/default/original/1X/c1798ed501bf0c7e19cb3e2d55b64dd6722ce56d.png) ---
**Author:** ![Will](https://forums.spacerex.co/user_avatar/forums.spacerex.co/will/32/14_2.png) [@Will](https://forums.spacerex.co/u/Will)\ **Post date:** [March 2, 2023, 12:59am UTC](https://forums.spacerex.co/t/synology-c2-storage-and-slow-hyper-backup-transfers/30/2 "2023-03-02T00:59:52Z")
So from my experience I have been able to hit like 90MB/s (720 mbit) with my C2 backup What will happen is hyper backup can take a while to scan a massive volume. How many files do you have and how full is your volume? Have you left it running for a few hours to see if it speeds up? ---
**Author:** ![SynologyRichie](https://forums.spacerex.co/user_avatar/forums.spacerex.co/synologyrichie/32/11_2.png) [@SynologyRichie](https://forums.spacerex.co/u/SynologyRichie)\ **Post date:** [March 2, 2023, 1:12am UTC](https://forums.spacerex.co/t/synology-c2-storage-and-slow-hyper-backup-transfers/30/3 "2023-03-02T01:12:07Z")
On average it’s about 20 GB every 24 hours. The Folder is 3TB. It would take 150 days to backup. The total Nas is 5x18TB and 25% is full so 75% is available ---
**Author:** ![Brian](https://forums.spacerex.co/letter_avatar_proxy/v4/letter/b/97f17d/32.png) [@Brian](https://forums.spacerex.co/u/Brian)\ **Post date:** [March 4, 2023, 1:14am UTC](https://forums.spacerex.co/t/synology-c2-storage-and-slow-hyper-backup-transfers/30/4 "2023-03-04T01:14:58Z")
I was only getting similar speeds during my trial period which I found to be a bit slow considering i have gigabit fiber. The pricing and added features for Synology were good, but didn’t mean much to me if it took weeks to do backups. After experimenting with some other providers I switched and was able to get 400-600 mbps uploads. From what I found, the results seems to be sporadic as for as C2 performance. ---
**Author:** ![SynologyRichie](https://forums.spacerex.co/user_avatar/forums.spacerex.co/synologyrichie/32/11_2.png) [@SynologyRichie](https://forums.spacerex.co/u/SynologyRichie)\ **Post date:** [March 4, 2023, 9:57am UTC](https://forums.spacerex.co/t/synology-c2-storage-and-slow-hyper-backup-transfers/30/5 "2023-03-04T09:57:37Z")
Received a confirmation from Synology that the issue is custumer throttling due to their 1 data center in Seattle, and that they are working on expanding the data centers in the future. I love that they were honest. I got a Dropbox account and overnight 1.3 TBs synced over with 2 more TBs to go, I LOVE FIBER. Dropbox also has an unlimited tier for 90.00 a month which is crazy, but my needs aren’t there yet. Taking a 20TB hard drive offsite every month is a lot cheaper, but cmon we living in the future give every human should have 20TB in the cloud for free at birth haha :). ---
**Author:** ![Will](https://forums.spacerex.co/user_avatar/forums.spacerex.co/will/32/14_2.png) [@Will](https://forums.spacerex.co/u/Will)\ **Post date:** [March 4, 2023, 4:27pm UTC](https://forums.spacerex.co/t/synology-c2-storage-and-slow-hyper-backup-transfers/30/6 "2023-03-04T16:27:09Z")
Good to know! I had not seen that throttling before. Was this during the free trial? It seems odd that they would throttle during the free trial as it’s going to give people a bad taste in their mouth ---
**Author:** ![SynologyRichie](https://forums.spacerex.co/user_avatar/forums.spacerex.co/synologyrichie/32/11_2.png) [@SynologyRichie](https://forums.spacerex.co/u/SynologyRichie)\ **Post date:** [March 4, 2023, 5:04pm UTC](https://forums.spacerex.co/t/synology-c2-storage-and-slow-hyper-backup-transfers/30/7 "2023-03-04T17:04:24Z")
They stated that this was more due to other cloud providers having various data centers in various locations to allow faster transfer speeds, and that because they only have 1 in Seattle, many share this issue. They actually recommended that I try out C2 when it matures in the future, and this is why I started investigating the other cloud providers. In less that 2 days I’ve already synced 2TB to Dropbox’s cloud. ---
**Author:** ![Will](https://forums.spacerex.co/user_avatar/forums.spacerex.co/will/32/14_2.png) [@Will](https://forums.spacerex.co/u/Will)\ **Post date:** [March 4, 2023, 8:23pm UTC](https://forums.spacerex.co/t/synology-c2-storage-and-slow-hyper-backup-transfers/30/8 "2023-03-04T20:23:40Z")
Where are you located geographically? Normally its pretty far for that kind of slow down (like international), esp if you had fiber! ---
**Author:** ![Brian](https://forums.spacerex.co/letter_avatar_proxy/v4/letter/b/97f17d/32.png) [@Brian](https://forums.spacerex.co/u/Brian)\ **Post date:** [March 4, 2023, 11:54pm UTC](https://forums.spacerex.co/t/synology-c2-storage-and-slow-hyper-backup-transfers/30/9 "2023-03-04T23:54:44Z")
I’m in Florida and my backup speeds were measured in Kbps most of the time. It was during the trial period, but as you said, it should make a better impression. I wound up going with Wasabi, but open to try C2 again for the integration if it improves. ---
**Author:** ![SynologyRichie](https://forums.spacerex.co/user_avatar/forums.spacerex.co/synologyrichie/32/11_2.png) [@SynologyRichie](https://forums.spacerex.co/u/SynologyRichie)\ **Post date:** [March 5, 2023, 12:16am UTC](https://forums.spacerex.co/t/synology-c2-storage-and-slow-hyper-backup-transfers/30/10 "2023-03-05T00:16:45Z")
Same, was on the trial version, from the East Coast (Northeast (New England)). Go Patriots 🙂 ---
**Author:** ![Will](https://forums.spacerex.co/user_avatar/forums.spacerex.co/will/32/14_2.png) [@Will](https://forums.spacerex.co/u/Will)\ **Post date:** [March 5, 2023, 12:30am UTC](https://forums.spacerex.co/t/synology-c2-storage-and-slow-hyper-backup-transfers/30/11 "2023-03-05T00:30:57Z")
Cross country should be wayyyy faster then that! Synology may be making excuses for throttling people right now. I am in Huntsville AL and in the past I got 60 MB/s here! Wonder if they were just having an outage ---
**Author:** ![Will](https://forums.spacerex.co/user_avatar/forums.spacerex.co/will/32/14_2.png) [@Will](https://forums.spacerex.co/u/Will)\ **Post date:** [March 18, 2023, 8:52pm UTC](https://forums.spacerex.co/t/synology-c2-storage-and-slow-hyper-backup-transfers/30/13 "2023-03-18T20:52:11Z")
Cloud sync definitely is faster, due to the fact that you can do multithreaded uploads. The biggest issue with cloudsync is it’s dumb. It does not know when you have renamed a file, instead if you rename a folder, it will delete everything from the old folder name, and reupload it! I will say that hyperbackup can come pretty close to saturating a 1GbE connection. What I have found is that it takes a lower latency connection. The other thing is after you do the first backup, because it takes a clean snapshot and does a diff only backup, every subsequent backup is very fast compared to something like rsync. ---
**Author:** ![SynologyRichie](https://forums.spacerex.co/user_avatar/forums.spacerex.co/synologyrichie/32/11_2.png) [@SynologyRichie](https://forums.spacerex.co/u/SynologyRichie)\ **Post date:** [March 19, 2023, 1:50am UTC](https://forums.spacerex.co/t/synology-c2-storage-and-slow-hyper-backup-transfers/30/15 "2023-03-19T01:50:02Z")
Hi all! Update on my end. I paid for a dropbox account (3TB Plan), Since in the Cloud I only need about 3TB off-site. The first 2.5 TB uploaded in days using CloudSync on my fiber connection, however, the final 500GB is taking FOREVER! Dropbox has an unlimited option for 99 a month, but im not there quite yet. Really im thinking of just going the last mile and purchasing a 3rd Synology device and just using that as my offsite “cloud” backup. I’m just so deep in the eco-system I can’t look anywhere else. ---
**Author:** ![Will](https://forums.spacerex.co/user_avatar/forums.spacerex.co/will/32/14_2.png) [@Will](https://forums.spacerex.co/u/Will)\ **Post date:** [March 19, 2023, 2:12am UTC](https://forums.spacerex.co/t/synology-c2-storage-and-slow-hyper-backup-transfers/30/17 "2023-03-19T02:12:05Z")
> [@SynologyHelper](#): > > Maybe it’s because I’m uploading millions of small files instead of a single big one? Ah that must be it. Each file in the .HBK directory has to be uploaded individually, and its not multi threaded. So because of that, and having a high latency connection, your backup can take a really long time. Are you on BTRFS or EXT4? ---
**Author:** ![SynologyRichie](https://forums.spacerex.co/user_avatar/forums.spacerex.co/synologyrichie/32/11_2.png) [@SynologyRichie](https://forums.spacerex.co/u/SynologyRichie)\ **Post date:** [March 19, 2023, 2:15am UTC](https://forums.spacerex.co/t/synology-c2-storage-and-slow-hyper-backup-transfers/30/18 "2023-03-19T02:15:41Z")
Home User, but definitely business minded haha! I’ll call Verizon and see if this is the case. ---
**Author:** ![Brian](https://forums.spacerex.co/letter_avatar_proxy/v4/letter/b/97f17d/32.png) [@Brian](https://forums.spacerex.co/u/Brian)\ **Post date:** [March 19, 2023, 2:34pm UTC](https://forums.spacerex.co/t/synology-c2-storage-and-slow-hyper-backup-transfers/30/20 "2023-03-19T14:34:54Z")
I decided to try Synology C2 again today and my results are the same as last year and I feel like I must be overlooking a setting somewhere. My 19G upload takes about 5-7 minutes when using HB to Wasabi and I get about 50-60 MB/s. With C2 I’m averaging about 800KB and it’s taking several hours to do the same backup. What am I missing? ---
**Author:** ![Murcott](https://forums.spacerex.co/letter_avatar_proxy/v4/letter/m/ecc23a/32.png) [@Murcott](https://forums.spacerex.co/u/Murcott)\ **Post date:** [September 5, 2023, 11:35am UTC](https://forums.spacerex.co/t/synology-c2-storage-and-slow-hyper-backup-transfers/30/21 "2023-09-05T11:35:30Z")
Hi, I’ve just started using Hyper and Synology C2. I’m currently running a full backup of my NAS . The NAS storage manager says there is ~4 TB on there but has been ‘reduced’ to 1.4TB. I started the upload to C2 Storage 3 days ago and around 300GB has supposedly uploaded so far. This is expected as my upload speed is limited to around 3MB/s. It’s hard to tell how long the full upload will take as I’m not sure if the actual 4TB is being uploaded or the reduced size amount (1.4TB). At this rate, the upload will run for another 11 days and that’s for the reduced size amount. I’m hoping this is the case, as the 4TB amount will take a month or so! The user interface in the NAS isn’t too helpful. All I get is the attached image which doesn’t make much sense. 11% of what? Can anyone cast any light on how long my upload should take? An added complication is that i have ‘Backup for Business’ running every night, backing up my PC to the NAS. So, some folder names and structures may change, as I work on new files during the day. I’ve read in various forums that renaming folder names causes a full re-copy to the C2 Storage! If this is the case, could my Hyper upload be on a never ending loop?? Some gems of advice please 🙂 ![NAS](https://forums.spacerex.co/uploads/default/original/1X/b152abf68a88e0b35fdeb6e4778553546e1105a3.jpeg) ---
**Author:** ![BEW](https://forums.spacerex.co/letter_avatar_proxy/v4/letter/b/eada6e/32.png) [@BEW](https://forums.spacerex.co/u/BEW)\ **Post date:** [April 26, 2024, 3:34pm UTC](https://forums.spacerex.co/t/synology-c2-storage-and-slow-hyper-backup-transfers/30/22 "2024-04-26T15:34:05Z")
Not much action on this thread in awhile, but has there been any updates to this issue? I just activated the 30 day free trial and it’s definitely slow. I’m attempting to back up 1.1 TB. Does anyone recommend another service besides Synology C2? Thanks for any info. BW