Anyone experienced with iDrive or other cloud backup? Or other cloud backup services?

First of all, as an end user who just want to preserve my family’s privacy, I am so grateful for SpaceRex’s posts. Eventhough I had already been using synology for
years by the time I stumbled onto SpaceRex’s youtube videos, I found a lot of help in enhancing the security of my NAS. SUPER GRATEFUL!!

I just tried iDrive’s Personal backup solution and spent days backing up a rough 4TB sized file set from my NAS using iDrive published app on synology package center, which actually had great difficulties get it running due to some config files missing in their Synology app.

But their support was timely and got it to work after a few hours of troubleshooting over a live remote screen share session. So I consider their support great! Like super fast over web chat. Every time I tried web chat, an actual person answered within seconds! Superb.

Has anyone experienced whether their backup and recovery service is reliable in that they’ve had a successful and timely recovery?

Unfortunately I won’t be able to afford Backblaze as a single consumer, or even Syno’s own C2 or even iDrive’s S3 solution storage blob solution.

Anyone else tried other BUDGET cloud backup solutions and had a good experience before I start down the path of deploying a 2nd Synology NAS in a friend’s house?

BTW, I do have a rotation backup on site of my data to external USB drives, rotating between 2 drives using hyper backup and also snap replication. :slight_smile:

Thank you all.

I do not recommend iDrive.

I had a client who had used them, then they needed to restore when their NAS died. And it was an absolute mess. Just getting a list of files that they had took hours, then downloading the files took forever.

It was a huge mess for them.

Note: This was before I worked with them

Thank you, Will. Really appreciate your advice!

As far as backup goes, what do you currently advise for a regular consumer and not a company?

Thanks again for all your helpful videos!!

Hi, I am also a regular consumer, so I had some experience with iDrive as well. I decided to give them a shot because they are dirt cheap, I can’t see any other way to get 20 TB for that price. So, for some non-confidential (more on this later) and non-critical data, I am ok with this. Negative points:

  1. The Synology app stopped working entirely, without any error message (not even a notification). Luckily, I periodically test my backups and I saw this: I contacted the support, and they just asked me to give them admin access to my NAS. After telling them that it was absolutely out of the question, they started sending me PHP files to replace the original ones; it looked very random, but at some point they got it right. At least I was able to compare the code and verify that the files were not malicious. You can call this great support, I call this terrible development (why don’t they just update their app, since it’s visibly broken?).
  2. They claim they offer E2E encryption, but they don’t. I checked the network traffic, your encryption key is sent to the server, and the encryption & decryption operations happen on their side. This is why I would not use it for anything confidential, since you need to trust them not to store your key; more than that, you also need to trust them to encrypt your data in the first place…

In conclusion, I use iDrive for data that is huge, non-confidential, and non-critical—in a disaster scenario, I would prefer to get it back, but it’s no big deal if I do not.

For anything serious, I now use Synology C2, but I had great experience with (and would recommend) Wasabi as well. Backblaze B2 is also worth mentioning: I do not use it because from my region it’s slow; last I checked, the regions they offered were quite limited. You also have the major cloud providers, though they are more expensive; you can try AWS Glacier, but it’s difficult to control the cost if you need to recover a big volume of data. All these options work perfectly with Hyper Backup.

We used iDrive for several years without incident … until we needed them after a small disaster (vs. their “needing” us, or more correctly our $$). It appeared to work fine for routine backing up and did work fine for restoring a file or two at a time. But that was all. And most of the time, that’s all people need.

@Will said,

I do not recommend iDrive.

I had a client who had used them, then they needed to restore when their NAS died. And it was an absolute mess. Just getting a list of files that they had took hours, then downloading the files took forever.

It was a huge mess for them.

This mirrors our experience. Our disaster revealed a very different side of iDrive and I will never recommend iDrive.

Our old NAS, a Drobo, died without warning. I immediately contacted iDrive for an expedited fast-shipped restore-drive confident we would be up and running in 3-days, max.

TWO WEEKS later I was still waiting for the “expedited extra-charge fast-shipped hundreds-of-dollars upfront restore-drive”. It turned out “expedited” is only expedited after the “M-F, during business hours, excluding holidays, when available etc.” restore-drive has been populated, and then fast only compared to the back of a small slow snail.

An expensive small slow snail carrying a jumbled hot mess.

The restore-drive could not simply be “restored” to a new drive, nor copied, nor x-copied, nor whatever else one might try to do onto a new drive. Files in hierarchical nested folders … weren’t. The structure was hosed. We used empty folders as annual templates for tax purposes so we didn’t have to spend several man-hours every year to recreate them. G-O-N-E. iDrive does not keep empty folders. The restore process had to be done manually. Folder-by-folder. Sometimes file-by-file.

Quick, take a look at how many files you have, then think about 1- to 2-min per file minimum. It doesn’t take long to see how ugly that picture will become before it’s all done.

After spending hundreds of dollars on the disaster recovery on-loan restore-drive (arguably the “real reason” for using something like iDrive) for < 600GB of data I and everyone associated with the situation all swore, nevermore.

We reviewed several alternatives including Acronis, Amazon, Backblaze B2, Carbonite, MS OneDrive, and Synology C2. Back in the day we used to use a tape drive for backup and housed some tapes off-site in a bank safe deposit box. The tapes were kind of fast-ish, mostly reliable, sort-of, and while still an in-use technology today it’s decidedly less than optimal, not to mention the overhead and complexities for us of transportation, dealing with a bank for the safe deposit box, etc.

Amazon, OneDrive and Synology C2 all made the first cut and presented as optimistic alternatives, but the dollar value just wasn’t there for us.

Enter Backblaze

Every other backup technology and service including tape, iDrive, C2, BB2 (Backblaze B2), etc., has its own learning curve to climb. After conquering the BB2 learning curve with the help of Synology+Backblaze tech support engineers, it now costs us < $3.00/mo for a bit < 3TB of deeply encrypted data. In the event of a disaster Backblaze’s service is predictable. Things take the time they say they take, and everything, including costs and abilities, is transparent. In contrast, iDrive was a black box.

Our primary NAS backs up all of our endpoints every 5-minutes 24/7/365 and syncs with a twin setup in a distant geographic locale within ms. It handles versioning as far back as set for each item; in some cases over 2-years, in some as little as 90-days. Each NAS backs up once an hour to on-site attached drives using a different medium. The entire Primary NAS, which includes all of the versioning and versioned endpoints, backs up once-a-day every day to BB2.

This gives us multiple [ local | on-site | off-site | cloud ] backups with the public cloud side (BB2) having multi-site backup with 24/7/365 theft and disaster protection on a scale we could not provide.

We initially seeded the BB2 backup over internet to establish a baseline. We felt this was safe and the risk minimal due to our existing level of private-cloud backups.

Our internet is not fast, nor slow. It’s relatively typical USA, 1Gb down, 45Mb up. The initial seeding took about 6- to 7-days as I recall. I expect a full download with my Gb down and BB2’s backbone-level Gb+ up could take 1/3 of the time or less.

This morning’s backup from our primary NAS to BB2 took about 8-min at ~40Mb up. It’s very very efficient.

Today we run a private-public hybrid cloud at multiple locations far, far apart with endpoints sometimes spanning the globe. Our disaster scenarios now cover a multitude of situations including multiple concurrent acts of war, terrorism, theft, sabotage, natural disaster, etc. We do everything we can to ensure that absolutely no potential is overlooked. It’s naïve, but we do our best. Nothing is (intentionally) taken for granted.

For our money and IMO, Backblaze is an order of magnitude above iDrive. It’s really hard to beat BB2’s price if you setup your system for “last ditch wholesale fire / war / natural disaster” recovery and use their service accordingly.

For routine backup and file recovery, Synology’s trifecta of Active Backup for Business + Hyper Backup + Snapshot Replication is a very hard solution to match, let alone exceed.