Lock out, Bad. Password is not resetting for admin account

Synology
1

I have a DS1521+ running current DSM 7.2.2.72806 Update 2 with every installed app up to date. My DS1521+ has 2 5-bay extensions. I have a complete backup of Vol1 which is 10 bays of 8TB. My other 5 bay has Vol2 with 5 24TB drives (which are not backed up).

I was trying to set up WordPress on my Synology and in the course of setting up the web station, ran into trouble trying to input data. Some of the fields were coming up red and wouldn’t let me complete the screen even though I was on an admin account.

There was one abnormal page in Web Station… which I guessed wasn’t working. I now think it might have been my secured DSM login page… but I foolishly deleted it. Nothing odd immediately happened. I then went to my admin account to see if I had neglected to give myself web admin permissions. This looked to be the case. I added the permissions and was promptly locked out of everything. Everyone locked out.

I did the reset 1 and it didn’t seem to give me any account with admin permissions. It did walk me through resetting my girlfriends account password (which is not an admin) and otherwise just didn’t work.

Since I can’t get in, I obviously cannot do a factory reset (which I don’t want anyway). I am considering turning off my NAS and disconnecting Vol2 to protect it while I work on the main system.

Then doing the 3 beep reset to hopefully get in and then restore my settings from backup and then remove old vol2 settings… then reconnect vol2 drives while the system is off and power it on.

I am also considering removing all the drives and rebuilding the system from scratch on new drives, then restoring my settings… and then turning on and adding vol2.

Does anyone see any major issues with this approach? Or have a better idea?

2

After the mode 1 reset, did you try the default ‘admin’ account with an empty password?

3

I did and it didn’t seem to do anything. The default admin was disabled. I assume it reenabled it and reset the password, but it wouldn’t let me in.

It did mess up all my static IPs, so I know it did something.

I will try it again. Is it possible I wasn’t fast enough? Or too fast?

Like I said, I am concerned I messed up my DSM login page somehow. Does that reset, fully reset that too?

4

If you end up rebuilding, don’t span a pool over the extension. If the extension fails to power one day you will destroy the entire pool (the NAS will see 5x multiple simultaneous disk failures). Have a separate pool on each unit, like you do on your second.

5

Thanks for that, any extra knowledge helps.

6

I hate it when people fix their issue and never pass on what they did, so here is my update-

I don’t know how it happened exactly, but I tried the first reset again. Admin did not seem to unlock. It did however, show my girlfriend’s account and let me change her password. I didn’t think this would help since she is not an admin. The odd thing was, it was her name… not her login. So, after resetting her password it let me log in. I discovered that somehow the system had renamed my account with her name and email. From there, I renamed the account & updated my email, reset my networks and it looks like I am good.

Thanks everyone!

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