Storage Pool Has Degraded

Synology
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1

Came home last night and found my synology beeping with no drive 4 light. DSM shows drives 1-3 healthy, but drive 4 is missing.

Reboot, same issue.
HDD to external machine PC - recognized.

All drives are the same (ST8000VN004-2M2101) 8tb Ironwolf on a 1522+. Drive shows it was removed in logs at 9 PM, but I didn’t get home until 1 AM - so that’s physically impossible. Attempted repair now, but get prompted to install additional drive as it only sees 3.

I also tried plugging drive 4 into drive 5 slot, and drive was not seen.

This is my first NAS, so this is fairly new to me, thanks in advance

2

Did you just recently get the NAS and drives? This sounds like that 4th drive has just completely died. I would RMA it and just rebuild the volume!

Good Luck!

3

Thanks for the response Will. I ordered a new drive and still same issue, not seeing it on bay 4 or 5, same “insufficient drive” error. Is my NAS unit faulty?

4

Thats really odd.

What I would do is:

  • shut down the unit
  • remove your working drives
  • install the new drive that you just ordered into Bay 1, boot up, see if the NAS can see it
  • repeat for all the bays

This will tell you quickly if its the drives or the NAS

5

Well after trying that, bay 4 light doesn’t come on nor does it sound like the drive is powering up. Is there a firmware flash or something to try or do I just RMA the NAS?

I appreciate your help!

6

Its just DOA in that case. I would just RMA it

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