Is anyone else find their sinology customer support troublesome?
First of all, and no disrespect to offshore people, I find them, unable to adequately, serve as a troubleshooter step. I already know how to plug the unit in, lol.
I prefer to have my questions answered by somebody in the United States. Even then, a lot of my issues end up getting raised to Taiwan.
I don’t find the customer support that fast on getting back to you
Also, their message system is terrible, they need a more simplistic way of messaging back-and-forth. Let’s start with the ability to email back without having to login to the tech-support.
A very cumbersome way of dealing with your customers