Synology customer support

Synology
1

Is anyone else find their sinology customer support troublesome?

First of all, and no disrespect to offshore people, I find them, unable to adequately, serve as a troubleshooter step. I already know how to plug the unit in, lol.

I prefer to have my questions answered by somebody in the United States. Even then, a lot of my issues end up getting raised to Taiwan.

I don’t find the customer support that fast on getting back to you

Also, their message system is terrible, they need a more simplistic way of messaging back-and-forth. Let’s start with the ability to email back without having to login to the tech-support.

A very cumbersome way of dealing with your customers

2

Yeah, that tends to be what I have heard from people who have had to use customer support with Synology. I will say if you have an issue with some of their more business tools they tend to be better, but regular support can be really bad.

3

I’ve only needed their customer support once about 4 years ago, thank goodness. I found them to be helpful but slow to respond. Fortunately, with this forum, Synology Community, sometimes Reddit and a lot of persistence, hopefully you can avoid them altogether.

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